Shipping & returns

Shipping's calculated live at checkout, so what you see is what it costs. We don't pad freight and we don't average it out across orders.

How we ship

Most hardware leaves our warehouse within 48 hours of your order landing. We book freight in batches each afternoon, which is how we get you a better rate than quoting each parcel on its own.

You'll get a tracking number by email as soon as your order is on a truck.

What it costs

At checkout you'll see two options:

• Standard Road — 2–5 business days depending on where you are
• Express — 1–2 business days to most metro areas

Both are live rates from our courier network, based on the actual weight and dimensions of what you've ordered. Rural and remote addresses cost more; the quote reflects that rather than hiding it.

If our courier's rate feed is slow, we fall back to our standard rate table so your checkout never stalls. If that happens and we can ship it cheaper, we refund the difference.

Free pickup

Pickup from our warehouse is free on every order. Choose it at checkout and we'll email you when your gear is boxed and ready, along with the address and our hours.

Some items — heavy pole-mount stands, large kitchen printers — are pickup or manual freight only. Shipping them by parcel courier costs more than the item is worth, so we won't pretend otherwise. Those products say so on the page.

Pallet freight

Anything shipping on a pallet is quoted by hand. Add it to your cart, send the enquiry, and we'll come back with a real freight price. Automated rates don't do pallets justice.

Returns

Change of mind

If you've ordered the wrong thing, tell us within 14 days of delivery. Send it back unopened and in its original packaging and we'll refund the item price. Return freight is on you, and the original shipping isn't refunded.

Faulty hardware

If something arrives faulty or fails inside its warranty period, we handle it — see our warranty page. Don't pay to send it back before talking to us; we'll usually arrange the return freight ourselves.

Not returnable

Consumables that have been opened — receipt paper, cabling cut to length — can't come back for hygiene and practical reasons.

Something wrong with an order?

Call us on the number in the footer or email the address there. An order that's gone sideways is a phone call, not a support ticket.