Contact us

An order that's gone sideways is a phone call, not a support ticket. Ring us.

Sales and orders

For quotes, stock availability, freight on something the site won't price, or putting an order on account.

Call us on the number in the footer, or email sales@innovatorsdirect.com.au.

Existing orders

Have your order reference handy — it starts with WEB-. It's in your confirmation email and on your order page.

Email orders@innovatorsdirect.com.au.

Support for hardware you've bought

If something's faulty or misbehaving, call first. We'll troubleshoot with you before anything gets shipped anywhere — see our warranty page for how claims work.

Hours

Monday to Friday, 8:30am to 5:00pm AEST. Outside those hours, email us and you'll hear back the next business morning.

Venues on a support agreement have after-hours contact details already — use those.

Pickup

Free pickup on every order. Choose it at checkout and we'll email you the address and a time once your gear is boxed.